Shipping policy

Processing & Shipping Times

• Orders are processed within 2-3 business days (excluding weekends and holidays).
• Once shipped, estimated delivery times are:
  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 2-7 business days (varies by destination)

Shipping Options

Prices vary by destination & carrier rates

• UPS Standard Domestic Ground Shipping
• UPS 2nd Day Air 
• UPS Worldwide Expedited

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.
• If you do not receive tracking information within 2 days, please contact us at essence@essencenyrie.com

Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier.
• If your package is lost or missing, please check with the carrier first before reaching out to us.

International Shipping

• We ship internationally! However, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
• Delivery times may vary due to customs processing in your country.

Returns & Exchanges

• If you need to return an item, please review our Return Policy.
• Customers are responsible for return shipping costs.

Contact Us

For any shipping-related questions, please email us at essence@essencenyrie.com